Q) HOW LONG DOES IT TAKE FOR COOL HAND GUITARS TO PAY ME MY MONEY AFTER I HAVE GIVEN THEM THE GOODS?

A) Between one and 3 days after the guitar either being collected from you or being posted to coolhand allthough ill be aiming to make payment to the seller as fast as possible.

Q) WHY IS AN ON THE SPOT PAYMENT NOT MADE UPON COLLECTION OF GOODS?

A) Incase there are any hidden issues, problems and defects with the guitar thats hard to pickup there on the spot. Bare in mind i will do a basic check on the guitar and wouldnt take if i thought there was going to be a problem so the 1-3 day grace period gives me a bit of time to inspect the guitar properly in order to guarantee the products authenticity and good working condition.

Q) WHAT HAPPENS IF COOLHAND DECIDES HE DOESNT WANT TO BUY THE INSTRUMENT DUE TO DEFECTS OR HIDDEN ISSUES.

A) HOPEFULLY THIS WONT HAPPEN BUT IF IT DOES COOLHANDGUITARS WILL NOTIFY THE SELLER ASAP AT THE FIRST AVAILABLE OPPORTUNITY AND ARRANGE TO DELIVER IT BACK OR TO POST IT BACK FULLY INSURED USING ONE OF THE MAINSTREAM COURIER SERVICES.