Q) WHAT SHIPPING METHODS DO I USE AND HOW MUCH DOES IT COST?
A) Shipping is fully tracked and insured using the mainstream courier services. I offer free UK shipping on orders over 200 pounds. There is a small fee for orders up to £199.99 in which orders will be calculated automatically when going through the online checkout. If there is any problems at checkout please email me at coolhandguitars@gmail.com or call me on 07777517541
European, international/worldwide shipping
For now I have set a flat rate for European, international/worldwide shipping to make things easy, shipping rates should be calculated automatically whilst going through the online checkout. Its a new buisiness so im just in the process of trialing things myself. Money for duties and taxes can be paid to me before i send the parcel or you can pay it to the courier service before they deliver your parcel. Any problems or any questions you can message me on coolhandguitars@gmail.com or call me on 07777517541
Standard international delivery – will take 10-15 buisiness days and at a lower cost
Express international shipping – will take 2-5 buisiness days at a higher cost
IMPORTANT INFOMATION ON DUTIES AND TAXES – Duties and taxes must be paid for by the buyer. All money goes to customs authorities for all goods that cross the international border.
Q) HOW LONG DOES IT TAKE FOR COOL HAND GUITARS TO PAY ME MY MONEY AFTER I HAVE GIVEN THEM THE GOODS?
A) Between one and 3 days after the guitar either being collected from you or being posted to coolhand allthough ill be aiming to make payment to the seller as fast as possible.
Q) WHY IS AN ON THE SPOT PAYMENT NOT MADE UPON COLLECTION OF GOODS?
A) Incase there are any hidden issues, problems and defects with the guitar thats hard to pickup there on the spot. Bare in mind i will do a basic check on the guitar and wouldnt take if i thought there was going to be a problem so the 1-3 day grace period gives me a bit of time to inspect the guitar properly in order to guarantee the products authenticity and good working condition.
Q) WHAT HAPPENS IF COOLHAND DECIDES HE DOESNT WANT TO BUY THE INSTRUMENT DUE TO DEFECTS OR HIDDEN ISSUES.
A) HOPEFULLY THIS WONT HAPPEN BUT IF IT DOES COOLHANDGUITARS WILL NOTIFY THE SELLER ASAP AT THE FIRST AVAILABLE OPPORTUNITY AND ARRANGE TO DELIVER IT BACK OR TO POST IT BACK FULLY INSURED USING ONE OF THE MAINSTREAM COURIER SERVICES.